Ms. ‘ Coco ’

Hjorring Gymnasium, Hjorring, Denmark 1985

University of California, San Diego - B.A., Communications 1992

Sierra Nevada College Teacher Education Program – at present

Associate Manager, Computer Training

Pfizer, Inc., La Jolla, CA

Managed computer training for Sales and Marketing department.

Negotiated as liaison between S&M and Information Technology.

Managed outside vendor supplying computer training for 165

member sales force. Created and maintained Sales Training web

pages for internal web site.

Senior Technical Support Specialist, Computer Trainer

Agouron-Pfizer, La Jolla, CA

Managed computer training for Sales and Marketing department.

Negotiated as liaison between S&M and Information Technology.

Led computer training sessions in-house and on the road. Project

team member for developing and testing on-line ordering supply for

Sales & Marketing tools with outside vendor.

Technical Support Specialist, Computer Trainer

Agouron Pharmaceuticals, Inc., La Jolla, CA

Managed computer training for Sales and Marketing department.

Negotiated as liaison between S&M and Information Technology.

Led computer training sessions in-house and on the road. Primary

Technical Support for 120 member sales force. Team lead for

configuring and transferring data to new Sony laptops.

Associate Technical Support Specialist

Agouron Pharmaceuticals, Inc., La Jolla, CA

Managed computer training for Sales and Marketing department.

Developed computer training for Microsoft Office products,

Customer Tracking, Expense and HP OfficeJet software. Created

training manuals. Led computer training sessions in-house and on

the road. Primary technical support for 60 member sales force.

Negotiated as liaison between S&M and Information Technology.

Senior Technical Support Specialist

Hybritech, Inc., La Jolla, CA

Answered phones for technical support inquiries from lab directors,

technicians, nurses, patients and their families. On-site visits to help

laboratories diagnose technical problems with diagnostic kits and

equipment. Computer Training specialist for internal Technical

Support Department. Technical Support Lead for various diagnostic

products, including PSA (prostrate-specific antigen, our company’s

leading product). One-month term as Associate Salesperson to

assist Oregon territory. Led internal training sessions for Technical

Support and Customer Service on products and equipment.

Hobbies: rock climbing, mountain biking, swimming, reading, painting

References upon request

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